Ordering Information

• How to place an order
• Accepted payment methods
• Shipping Information
• Warranty Information
• Returns and Refunds

Place an order through our web store or order by phone. U.S. and Canada Customers Only

Order by Phone, Call 1-888-695-3854

Phone support hours of operation: Monday - Friday 9:00am - 5:00pm ET

Jetline Systems accepts all major credit and debit cards including:
Visa, Mastercard, American Express, and Discover

Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order.

Jetline Systems accepts certified checks and money orders. Please include your order number on your payment. Your order will not ship until your payment has cleared.

Please make your check out to:
Jetline Systems

Mail payment to:
Jetline Systems Corp.
4038 Commercial Way
Spring Hill, FL 34606

• Jetline Systems uses FedEx as our shipping Carrier.
• All systems are insured to protect your investment from shipping damage.
• Due to FedEx restrictions Jetline is unable to ship to P.O. Box addresses.
• Adult signature is required on delivery.
• You will receive an email shipping notification that includes the fedex tracking number.

Covers components inside the case (excluding special order items).A complete system is defined as an operational CPU unit assembled by Jetline Systems which includes an operating system. Jetline Systems will replace or repair any system component for the period of the service contract starting from the invoice date. If a replacement component is no longer available or is discontinued, Jetline Systems reserves the right to substitute the component for an equivalent part, or offer an upgrade option.

Jetline Systems will repair any complete system purchased from Jetline Systems for the period of the service contract, However, if the need for repair was due to customer negligence (at Jetline System's discretion) Jetline Systems reserves the right to charge the customer for the cost of labor at Jetline Systems current hourly labor rate. Accessory Items such as LCD monitors, speaker systems, keyboards, mouse, and software products are not covered under the Limited Parts Warranty. Accessory items are covered through their specific product manufacture.

Any customer who purchases a complete system from Jetline Systems is entitled to free technical support for as long as they own the system. To obtain technical support services or to invoke warranted privileges, customers should either contact Jetline Systems Technical Support Department or send us an online requests.

Jetline Systems will provide on-site service on all new purchases. On-site service technicians are employed by a third party contractor and will be working on behalf of Jetline Systems. On-site service may not be available in rural areas. Contact us to confirm if on-site service is available in your area.

In the event your system cannot be repaired on-site your product may be returned for service. Original packaging is recommended due to fragile system components. Please keep all packaging in the event of a service return. Jetline Systems is not responsible for damage in shipping due to inappropriate packing. Technical Support will issue you a RMA number for service returns.

All Jetline PC systems include a 30 day satisfaction guarantee. If for any reason you are not completely satisfied with your new purchase you may return the item for a refund. Shipping charges are non refundable.

To return merchandise for refund or replacement, please contact customer support to be issued a RMA number. Returned products that do not contain a RMA number will not be accepted. Refunds will not be authorized after 30 days.

Jetline Systems is not liable for damaged shipments made to us. We recommend that our customers use a popular shipping method such as UPS, FedEx or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. The RMA number that was issued to you should be clearly marked on the outside packaging.